Shipping Policy for FazeClan.us
Effective Date: Nov. 5 2025
Thank you for shopping with FazeClan.us. Please review our Shipping Policy to understand how and when your order will be delivered.
1. Order Processing Time
All orders are processed within 1–3 business days.
Processing times may be extended during:
- Holidays
- High-volume sales periods
- New product drops
Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on:
- Your location
- Shipping method selected
- Weight of your order
Estimated delivery times:
- Standard Shipping (U.S.): 2–4 weeks
- Expedited Shipping (U.S.): 1–3 weeks
- International Shipping: 4–5 weeks
These are estimates only. Actual delivery times may vary.
3. Tracking Your Order
Once your order ships, you will receive an email with:
- A tracking number
- A link to track your package
Please allow up to 24–48 hours for tracking updates to appear.
4. Shipping Carriers
We use reliable carriers such as:
- USPS
- UPS
- FedEx
- DHL (for international orders)
Carrier availability may vary depending on your location.
5. Lost, Stolen, or Damaged Packages
FazeClan.us is not responsible for:
- Packages lost due to incorrect addresses provided by the customer
- Packages marked as “delivered” but not received
- Stolen packages after delivery
If your package arrives damaged:
- Contact us within 7 days of delivery
- Provide photos of the damaged item and packaging
We will assist you in filing a claim with the carrier.
6. International Shipping
We ship worldwide.
Please note:
- Customs fees, taxes, and import duties are not included in our prices.
- These charges are the customer’s responsibility.
- Delivery times may vary due to customs delays.
If you refuse a package due to customs fees, we may not issue a refund.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If an address error is made:
- Contact us immediately at [Insert Email Address]
- If the order has not shipped yet, we will update the address
- If the order has shipped, we cannot change the address or refund the order
8. Order Changes & Cancellations
Once an order is placed:
- Changes and cancellations are only possible before the order ships
- After shipment, the order cannot be changed or canceled
9. Pre-Orders & Backorders
If you purchase a pre-order or backordered item:
- Estimated shipping dates will be listed on the product page
- Orders containing both in-stock and pre-order items may ship separately
10. Contact Us
If you have questions about your order or shipping, contact us at:
Email: contact@fazeclan.us
Thank you for choosing FazeClan.us!