Thank you for shopping with FazeClan.us!
Return Policy for FazeClan.us
Effective Date: Nov. 5 2025
Thank you for shopping with FazeClan.us. We want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.
1. Eligibility for Returns
To qualify for a return, items must meet the following conditions:
- Returned within 30 days of delivery.
- Unworn, unwashed, and in original condition.
- All tags, labels, and packaging must be intact.
- Items must be free from stains, odors, damage, or signs of wear.
Non-returnable items include:
- Final sale or clearance items
- Underwear, socks, or intimate clothing
- Digital products or gift cards
2. Exchanges
We allow exchanges for:
- Size issues
- Color changes
- Defective or damaged items (must contact us within 7 days of delivery)
Exchanges are subject to product availability. If the requested item is unavailable, we will issue store credit or a refund.
3. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 7 days of receiving the order.
- Provide photos of the item and packaging.
- We will cover return shipping costs for approved cases.
4. Return Process
To initiate a return:
- Contact us at [Insert Email Address] with your order number.
- Wait for approval and return instructions.
- Ship the item back using the instructions provided.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Refunds
Once your return is received and inspected:
- Refunds will be issued to the original payment method.
- Processing may take 5–10 business days depending on your bank or payment provider.
We reserve the right to refuse returns that do not meet our conditions.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or credit card company.
- Contact your payment provider.
- If issues persist, email us for further assistance.
7. International Returns
International customers are responsible for all return shipping fees, customs charges, and duties. These charges are non-refundable.
8. Contact Information
If you have any questions about our return policy, contact us at:
Email: contact@fazeclan.us